Service Delivery Manager - Barcelona, España - Papaya Global

Papaya Global

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Who are we?
Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with a game-changing, disruptive technology.

Papaya Global is reinventing workforce management, global payroll and payroll payments to remove the friction of complexity and regulation create.

Our automated platform helps companies hire, onboard, manage, and pay people in more than 160 countries. We don't just cover the globe with our solution, we are global. We are comprised of people from different countries, different cultures, and different backgrounds. Diversity is our secret weapon.

What do we need?

You will:

Be the main focal point of contact for everything client related.
Maintain a high level of product proficiency to guide clients on the best business solution through papaya product. Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions even when clients haven't asked for them.
Take the customer through the client lifecycle to ensure ongoing success.
Navigate internal resources and get answers to your questions, addressing issues endtoend in a timely manner
Transform the way your clients invest in Papaya and make decisions that contribute to their bottom line. Grow product adoption and use, educate the customer on the platform.
Complete individual client requests independently, using your judgement and problemsolving skills
Build productive and trusting relationships with clients through meeting deliverable expectations and timelines and making effective recommendations
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, with the ability to process feedback and adjust plans accordingly

Requirements:

3+ years previous experience in customer success in a SaaS startup
Exceptional communication and presentation skills
Strong teamworking skills, ability to adapt to a fastpaced, international work environment with a passion for making an impact

- "Customer-First" attitude and approach to all your day to day interactions with your customers