Call Center Coordinator - Madrid, España - Global Alumni

Global Alumni

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Description:

Join the 4th Industrial Revolution

Want to be a part of education's digital transformation?

At Global Alumni, the first Euro-American EdTech, we have successfully broken down physical and language barriers, bringing knowledge and prestige from some of the world's best universities to any professional in a digital, globalized, and ever-changing environment.

As education shifts to online and hybrid formats, we are aligned with universities' needs to create and develop digital content for their postgraduate courses.

We also offer higher education institutions marketing services for these programs, from strategic planning and the design of campaigns to effective launching on all relevant digital platforms.

Our marketing efforts are targeted to a multicultural audience that spans six different languages.

Responsibilities:

Develop and implement sales call center strategies, objectives, and operating procedures to ensure efficient and effective operations.
Lead, motivate, and mentor a team of academic sales advisor to deliver outstanding customer service.
Monitor and analyze call center performance metrics, such as conversion rate, call volume and customer satisfaction, to identify areas for improvement.
Develop and implement training programs to enhance the skills and knowledge of call center staff.
Foster a positive work environment and promote teamwork and collaboration among call center employees.
Stay up to date with industry trends, technologies, and best practices to optimize call center operations.
Prepare regular reports and present key performance indicators to senior management.

What do we offer?

Be part of a dynamic, international, and growing team.
An attractive salary.
Training program and professional development, possibility of studying and learning in the world's best universities.

Requirements:

What type of profile are we looking for?

Bachelor's degree in business administration, management, or a related field.
Proven experience as a Director of Sales Call Center or a similar leadership role in a fastpaced call center environment.
Strong knowledge of call center operations, technologies, and best practices.
Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
Exceptional problemsolving and decisionmaking abilities.
Excellent verbal and written communication skills in English (minimum C1).
Proficiency in using call center software and CRM systems.
Strong analytical skills with the ability to analyze data and identify trends.
Proven track record of achieving and exceeding performance targets.