- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- An Area Automation Specialist is primarily responsible for providing ITM and service support for the most complex repairs and troubleshooting, improving Automation system CPB and performance. In addition, this role provides advanced technical training to service Engineers.
- The position will focus on Automation.
- Travel across EMEA up to 70%
- Ensures that all activities are performed in compliance with quality system requirements.
- Provide escalated 3rd Level service support - handling the most complex repairs and troubleshooting, escalated from level two and level one service interventions, and provide onsite service support as needed.
- Develop/improve ITM processes to accelerate Automation implementation and be actively involved in critical Automation ITM milestone activities such as live support, Hypercare, continuous improvement, and developing processes and tools to track system performance to enhance productivity.
- Liaise with other Area/Global functions such as Level 4 and Level 5 service support, TSD, Quality, and Marketing to improve Automation performance, customer satisfaction, and renewal rate.
- Lead the Automation franchise community in EMEA to successfully deploy ADD strategies and monitor KPI.
- Define, deploy, and measure KPI for CPB reduction initiatives to enhance Automation productivity.
- Develop internal tools to measure and monitor Automation KPI and prepare/participate in customer business reviews.
- Monitor Automation reliability and prepare service recovery plans for Landmark and HCI/HIS accounts.
- Perform technical coaching and training for Senior Technical Service Specialists, Technical Service Specialists, and Abbott Ambassadors.
- Participate in Area Expert teams for designated products.
- Analyze existing solutions to provide improvement suggestions.
- Be actively involved in pilot sites TSB implementation, redline TSB as needed, keep track and ensure completion of Mandatory TSB and FA in EMEA.
- Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in medical, electrical/electronic, mechanical, or medical technology is preferred.
- Preferably 5 years of experience as Technical Service Specialist and/or a proven track record in a similar position, supported by management and customer references.
- Successful engagement with customers, specifically key stakeholders and lab staff.
- Good product and industry knowledge.
- Strong experience and process skills in business functions service delivery.
- Strong soft and communication skills.
- Ability to identify and drive resolution of issues.
- Technical expert for product line accountability.
- Coaching and training skills.
- Strong experience in the use of analytical tools and software.
- Reduction on Automation CPB and productivity enhancement.
- Automation ITM acceleration and post-TOR system performance monitoring.
- System support for 3rd level escalations and liaison with other Global functions.
- Automation training/coaching for the field service community.
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Area Automation Specialist Spain - Madrid, COMUNIDAD DE MADRID, Spain - Abbott Laboratories

Descripción
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Position: Area Automation Specialist Spain - EMEA
1. Primary Objective of Position
2. Major Accountabilities
3. Education
4. Background
5. Impact of Position
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
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