Paysystem Expert - Madrid, España - ING

ING
ING
Empresa verificada
Madrid, España

hace 4 semanas

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

At ING we are looking for Paysystem Expert

Your role and work environment:

We are looking for a talented and enthusiastic
Paysystem Expert to join our
Paysystem Expert Unit Team of
Core Banking & Clients Tribe


The responsibility of this team is develop & control of clearing and Treasury processes, focused to the E2E Customer Journey, from ensure the properly work of the process and continue in the customer experience with the purpose to handle day to day operations, process, and delivery for our retail customers in a simple and efficient manner.


the role of people in a payment operations team is multifaceted, requiring expertise in compliance, risk management, processing efficiency, customer service, collaboration, and continuous improvement.


Your key responsibilities:


As a Paysystem Expert you:
Have a deep understanding of payment regulations and compliance requirements relevant to operations. Stay updated on changes in regulations and ensure that payment processes adhere to legal and regulatory standards. Are proficient in identifying and mitigating risks associated with payment operations, including fraud, money laundering, and cybersecurity threats. Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions. Are responsible for efficiently processing payment transactions, ensuring accuracy, timeliness, and reliability. have strong attention to detail and proficiency in using payment processing systems and tools to streamline operations. Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience. You are responsive, proactive, and empathetic in your interactions with customers and colleagues.

Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.

Use Clear and transparent communication to ensure alignment and efficiency within the team. Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows.

Are actively participate in training programs, knowledge sharing sessions, and professional development activities to stay updated on industry best practices and emerging trends.

Monitor the quality of service provided by payment service providers; monitor the provider's compliance with these regulations to mitigate compliance risks and ensure that all transactions meet legal and regulatory standards; monitor service levels, including transaction processing times, uptime, and reliability, to ensure that service standards are met and maintained.

Evaluate the cost-effectiveness of the services provided by payment service providers; review pricing structures, fees, and contract terms to ensure that they are getting the best value.

Gather feedback from customers regarding their payment experiences; can provide valuable insights into areas for improvement. You actively solicit feedback, analyze customer satisfaction metrics, and incorporate customer preferences into payment processes and service offerings. Create and maintain reports aligned with business and operational needs. Data is your facilitator for decision making. (Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency).

Explore, lead, and implement innovative payment solution projects; ensure that customer needs and preferences are considered and incorporated into payment processes and systems.

Can lead project or conversation in English in an international environment.


What are we looking for?


Want to know if this job is made for you? These are some of the qualities that we value the most for this role.

And if the shoe fitsdon't hesitate to apply


A colleague with a
talent for taking it on and making it
happen, enthusiasm for
helping others to be successful and a knack for always
being a step ahead.

In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

Besides this we look for someone who is:
University Graduate. Fluent in English Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Builds partnerships and works collaboratively with others to meet shared objectives and builds strong customer relationships and delivers customer-centric solutions.

Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Makes Good and timely decisions that keep the organization moving forward creating
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