Junior Customer Service Representative with Spanish - Barcelona, España - Solenis

Solenis
Solenis
Empresa verificada
Barcelona, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Junior Customer Service Representative (Spanish native speaker)

Location:
Esplugues de Llobregat, Barcelona, Spain


Employment type:
permanent, full time position


Duties & Responsibilities

  • Process incoming customer requests and orders
  • Check the orders against the customer and purchase order agreements
  • Respond to customer product inquiries and satisfaction issues
  • Instruct and liaise with warehouses, plants and forwarders to prepare and arrange the execution of the shipment of goods
  • Create and monitor outbound activities in order to complete the order
  • Invoice timely and accurately
  • Handle complaints and return shipments
  • Interface with and support the sales representatives
  • Maintain, update and file customer files, records and internal documents

The Individual

  • Fluent in Spanish
  • B1 level in English is preferred
  • Global export knowledge & experience will be a plus
  • Previous experience in customer service or similar positions with direct customer interface is preferred
  • Customer and service oriented attitude
  • Excellent communication skills
  • Affinity with administrative activities
  • Team player, multitasking ability
  • Must be able to work in a fast paced environment with complex business scenarios
  • Must be detail oriented and have strong problem solving skills
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