Recepcionista de Hotel - Barcelona, España - Wishandgobcn

Wishandgobcn

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

4*S Hotel located in Barcelona centre is looking for recepcionists.

Reporting to the Front Desk Supervisor, responsibilities and essential job functions include but are not limited to the following:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Verify/adjust billing for guests.
Process all payment types such as room charges, cash, checks, debit, or credit. Coordinate with Housekeeping to track room status and guest concerns.
Answer, record, and process all guest calls, requests, questions, or concerns. Consistently offer professional, friendly and engaging service.
Input and access data in reservation system.
Follow proper escalation procedures when addressing guest concerns.
Become an inhouse hotel ambassador of all services and outlets of the hotel.

Requirements:

Graduates related to Tourism / Hospitality Management from around the world. Friendly and guestoriented.
Strong verbal and written communication skills.
Good knowledge of Spanish and English languages.
Other languages are a plus.
Strong interpersonal and problemsolving abilities.
Highly responsible & reliable.
Ability to work cohesively with fellow colleagues as part of a team.
Ability to focus attention on guest needs, remaining calm and courteous at all time.
Minimum 1 year of experience.

Tipo de puesto:
Jornada completa, Contrato indefinido

Salario: 19.900,00€ al año

Horario: