Career Opportunity in Lisbon - Madrid, España - Sitel Group

Sitel Group

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Learn, Lead & Grow at Sitel Group

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world's best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages.

Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?

Are you

Spanish native or fluent with strong

English communication skills?

Looking to make your career in a multicultural environment in the sunny and happy

Lisbon?

So we have the perfect opportunity for you

Your future project:

Spanish Customer Support for Airbnb.

Our client

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and openmind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of
Spanish (C2)
Advanced level of
English (at least C1) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver

-
Must hold EU citizenship or valid work permit for Portugal:

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Private healthcare & dental insurance (after six months of employment)
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there

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**Career opportunity in Lisbon (Paid Relocation)