Resolution Expert - Barcelona - beBeeProblemSolver

    beBeeProblemSolver
    beBeeProblemSolver Barcelona

    hace 1 día

    Título del trabajo: Resolution Manager

    Descripción

    As a Resolution Manager, you will be the primary point of contact for critical incidents, ensuring timely resolution and customer satisfaction. Your key responsibilities include: Triage Critical Incidents: Develop action plans to deliver customer success in an efficient and effective manner.

    To excel in this role, you must have strong organizational skills with ability to multi-task in high stress situations. Experience in escalation management and conflict resolutions is essential. You should also possess excellent verbal and written communication skills when dealing with customers and business partners.


    The ideal candidate will have at least 3 years of experience working on escalations, technical support, or similar roles within an enterprise environment. Strong account management background would be beneficial along with basic knowledge about computer information systems.


    . Team collaboration is encouraged across global locations using our company's tool Slack.


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