Service Planning Coordinator - Madrid, España - Digital Realty

Digital Realty

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Your role

Acts as a business controller partner for the Manager Operations (MO) by providing performance controlling, management reporting, analysis, and decision support in all financial & operation aspects.

The Service Planning Coordinator (SPC) oversees and coordinates all service requests and manages Routing / Allocation of Post installation tickets coming from different systems like Ultimo, ECSC, Customer portal, Service Now.

The SPC is handling the administration regarding installation and/or de-installation of Cross connects / Cloud connects, Migration, Multi-home. The SPC is monitoring the SLA's and coordinating the execution teams of CS and FM during the RUN phase. The SPC prepares process and procedures instruction and provides reporting.

The position reports directly to Service Planning Manager. Internal relations with the operations function, especially with Facility Management, Customer Services, and Resource Planning within the local office. External contact is with customers and suppliers.

What you'll need

Advanced in Excel and MS Office (Word, power point, visio)
Experience working in customer support / consulting environment
Experience in processing service requests, trouble tickets, order requests
Experience in working with defined KPIs and schedules
Proficient with ERP / CRM / Customer Service Systems (e.g. Service Now, SalesForce)
Experienced with Operations procedures, KPIs, ticketing systems
Confident in working as an interface between the service request and the service operation sides
Strong communicator, able to handle multiple tasks and requests
Serviceoriented approach with a flexible working attitude and problemsolving skills
Spanish and English Fluent

A bit about us

Interxion:
A Digital Realty Company, is a leading provider of carrier and cloud-neutral data centre services across EMEA.

With more than 700 connectivity providers in over 100 data centres across 13 European countries, we are at the heart of the internet - powering finance, communication, healthcare, creativity, entertainment, life.

As part of Digital Realty, our customers now have access to 49 metros across six continents.

We've 2,800+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day.

**What we can offer you