Customer Operations Manager - Barcelona, España - Glovo

Glovo

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

About Instaleap:

Insteleap Europe is a joint venture between Glovo and Instaleap Global.

Its main purpose is to offer SaaS (software as a service) to main retailers in Europe, Middle East and Africa.

We are part of two global companies, with a primary focus on developing the best fulfillment & delivery technology in the world.

We provide leading retailers such as Walmart, 7-Eleven, and Carrefour with advanced software solutions to conquer the eCommerce market through flawless operations.

Our technology is designed to operate at a large scale, driving cost efficiencies and providing the most delightful digital customer experience, in line with the best providers in the world.

We strive to help traditional retailers take on the digital world in just a few days.

Your work-life opportunity:

As a Customer Operations Manager, you will be the strategic partner for our customers at every stage of the process.

You will be the key person for communicating our customer's needs to our product team and will be focused to teach our clients how to take advantage of all our features and how they can solve their business needs.

For our clients:

You will be focused on implementing processes end to end, building loyalty to ensure long-term client retention by presenting product information, addressing customer's issues, and working as a consultant while using insights according to the client's operation and suggesting improvements to increase productivity and achieve our customer's growth.

Be a part of a team where you will:

Be part of a company in pure expansion through EMEA markets
A growing organization with awesome possibilities for personal development
A challenging job that'll be at the core of our growth ambition
Rock-solid onboarding that'll set you up for success in your job
Mentoring and coaching by experienced SaaS leaders can help you elevate your career
Great salary and compensation
Flexible hours: We trust in your work and abilities
Be part of the Glovo community in Barcelona
Access to E-learning platforms /

Educational Budget:
We support our workers to achieve success- Make a diagnosis and generate insights with its corresponding action plan- Identify customer needs and align them with the Product team- Define strategies and identify customer growth opportunities in On-going/Adoption stages

You have:

Project management
Engineering background
Ability to deal with C-Level & stakeholders
You can plan, organize, prioritize and communicate with all the teams involved in the delivery of complex product features
You are datadriven with strong analytical skills
Learning driven person and shows interest in taking on new challenges that allow you to grow
Problemsolving & decisionmaking skills
Capacity for persuasion and negotiation
Assertive and effective communication
High analytical capacity and results orientation
Autonomy in a dynamic environment
Desire and ability to work on a technical developer product
Excellent communication skills, both written and oral. You can tailor your message based on the audience
Fluent english (oral and written)

Experience our benefits:

Be part of a company in pure expansion through EMEA markets
A growing organization with awesome possibilities for personal development
A challenging job that'll be at the core of our growth ambition
Rock-solid onboarding that'll set you up for success in your job
Mentoring and coaching by experienced SaaS leaders can help you elevate your career
Great salary and compensation
Flexible hours: We trust in your work and abilities
Be part of the Glovo community in Barcelona
Access to E-learning platforms /

Educational Budget:
We support our workers to achieve success

If you believe you match these values, we look forward to meeting you