Customer Service - Valencia, España - Webhelp
Descripción
Location
- Valencia, Spain
Language - German***
Description:
Customer Service Sales Representative
Responsibilities:
- Outbound calls when necessary to solve issues with already bought products
- Quote creation and follow up
- Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order-Status Suite with a high quality, efficient and customer centric approach
We offer:
- Full time (39 hours/week) and a longterm contract
- Schedule: Monday to Friday from 8:30 17:30
- Salary: euros gross/year + up to 2.000 euros gross/year in bonus
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
- Native level of German + Advanced in English.
- Strong communication skills
- Knowledge of sales techniques (up/crossselling, objection handling, etc)
- Customer Driven and motivation to work in sales
- Achievement and target oriented
- IT knowledge and technical understanding
- Minimum of 1 year relevant experience
- Real capability to listen to customers
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
- Exceptional customer facing and customer care skills
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ GERMANY
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