- Bacholar degree, or equivalent (work experience)
- Professional Customer service skills / training
- Good knowledge of Spanish (C1)
- Good knowledge of English (C1)
- Good Knowledge of German (C1)
- Good knowledge of MS Office
- Willingness to travel (some travel might be required)
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Customer Service Representative Reus - Trivium Packaging
Descripción
Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.
Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the worlds leading rating agent who allocated this award only to the top 1% of the > 75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, its in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.
Role Description
In this role, you will act as a vital point of contact for both internal and external customers, resolving issues, and building strong relationships across various departments, managing the daily order-to-cash process with the customer. Key activities are customer data processing, order entry and management, deliveries handling, inbound customer inquiries and coordination with supply chain.
Key Responsibilities
Managing the customer order process, including order entry in SAP, pricing, delivery, order status updates, returns and complaint resolution.
Handles all communication with customers about orders, deliveries and invoices
Actively supports the Sales team (e.g. Reports, tracks and challenges Forecast accuracy)
Address escalations with local supply chain if order prioritization is needed (e.g. in case of production issues)
Responsible for updating prices in SAP
Increase customer satisfaction by creating and maintaining positive customer relationships
Provides accurate customer demand planning forecast to support optimized production planning
Actively supports our customer creation process: collecting required information and making the request to the master data department
Involvement and gatekeeper for Litho design creation process - invoicing may depend per business unit
What We Offer
Working in a healthy, worldclass organization with a supportive atmosphere
Working for an organization that takes sustainability to the heart
A supportive work environment where teamwork is celebrated and encouraged
Development and training programs
Autonomy & accountability for areas of responsibility
Opportunities for future career development within a well-established multinational company that values inclusivity, diversity, and integrity
Education & Training:
Experience :
2 - 4 years experience in customer service or sales support role
Strong knowledge of SAP or equivalent ERP system(s)
Clear affinity with using software like CRM (Sales Force) or equivalent and MS Office
Demonstrated ability to develop and work in a team culture with other internal departments including, but not limited to Sales, R&D, Customer Service, and Supply Chain
Competencies:
Willingness and ability to cooperate with customers, managers and colleagues
Organizational skills
Team Player (good communication, exchanges information pro-actively, service orientated)
A sense of responsibility, care, high accuracy, reliability
Ability to recognize problems, describe and implement solutions. Problem solving skills
Strong analytical skills, with a result-driven approach
Dealing with pressure
Willingness and ability for constant and comprehensive personal training
Flexibility
Assertiveness
A result-driven approach
BRINGING YOUR TRUE SELF TO WORK
To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. Thats why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and Its business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.
