Customer Support Agent - Barcelona
hace 10 horas
Descripción del trabajo
About UsFEDCEL GROUP, S.L. is an international BPO services provider headquartered in Barcelona, Spain.
From our offices located at Passeig Joan de Borbó 99-101, 7th Floor Barcelona and C/ Bruc 149, 08037 Barcelona, we deliver top-tier customer support, technical support, and software development solutions to our global partners.
Our mission is to combine professionalism, innovation, and cultural awareness to provide truly next-level service experiences for our clients and their customers.
Role OverviewWe are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market.
As a Customer Support Agent, you will be the first point of contact for Turkish-speaking customers — handling inquiries via phone, email, and live chat — while ensuring every customer receives a high-quality and satisfying service experience.
Key ResponsibilitiesDeliver excellent customer support to Turkish-speaking clients.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify, troubleshoot, and resolve issues or escalate when necessary.
Record all interactions accurately in the company's CRM system.
Collaborate with internal departments to optimize customer satisfaction.
Represent FEDCEL GROUP, S.L. with integrity, empathy, and dedication in every interaction.
Requirements
Fluent Turkish (native level) and good command of English (working proficiency).
Excellent communication and interpersonal skills.
Strong problem-solving ability, patience, and professionalism.
Basic computer literacy (MS Office, CRM systems, or similar tools).
Prior experience in customer service, support, or call centers is an asset but not required.
Contact:
Office Address:
Passeig Joan de Borbó 99-101, 7th Floor Barcelona / C/ Bruc 149, 08037 Barcelona
Company:
FEDCEL GROUP, S.L.
Trabajos similares
Hola a tots i totes, · A Durcal estem creixent i busquem una persona que ens ajudi en l'àrea d'atenció al client. · Busquem algú que més enllà de la técnica tingui molt de tracte humà · . Parlaràs amb avis i amb els seus fills, · explicant-los com funciona l'app o ajudant-los amb ...
hace 5 días
A Durcal estem creixent i busquem una persona que ens ajudi en l'àrea d'atenció al client. Però no és la típica posició de suport; el nostre propòsit és real: ajudem que les persones grans se sentin segures i connectades amb les seves famílies a través del nostre rellotge intel · ...
hace 6 días
Buscamos a alguien que nos ayude en el área de atención al cliente con energía y ganas. · ...
hace 2 semanas
Buscamos a alguien para ayudar en el área de atención al cliente.Hablar con abuelos y sus hijos explicándoles cómo funciona la app o ayudándoles con el reloj. · ...
hace 2 semanas
We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. · ...
hace 2 semanas
Buscamos a un estudiante o graduado en electrónica, electricidad e informática para desempeñar el papel fundamental en la implementación de nuestras soluciones tecnológicas en las instalaciones de nuestros clientes. · Gestión de instalaciones. · Tecnico soporte telefónico. · ...
hace 1 mes
· Are you passionate about technology and customer support? Do you want to work with a world-leading software development company while advancing your IT career? Were looking for Technical Support Agent to provide exceptional technical assistance and make a real impact. · What Y ...
hace 2 días
We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. · Handling inbound customer inquiries via phone, email or chatProviding professional and friendly customer supportReso ...
hace 1 semana
As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company. · ...
hace 1 mes
Join us in our mission to create solutions that help keep children safe online. · ...
hace 1 mes
We're looking for an Italian-speaking Customer Support Agent to join our international team in Barcelona. You'll be the voice of SumUp for our Italian merchants, helping them succeed with empathy and a problem-solving mindset. · ...
hace 1 mes
We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, · Handle calls through CRM agent portal · Create quotations and orders v ...
hace 1 mes
The Technical Support Agent will serve as a critical touchpoint for our clients, addressing technical issues, troubleshooting problems, and ensuring a seamless user experience. · ...
hace 1 mes
We are looking for a Backship Support Agent to join our team in Barcelona. As a game-changer at Concentrix, you will be responsible for coordinating customer return requests, inspecting inbound returned items and updating inventory records accordingly. · Proficient or bilingual i ...
hace 2 semanas
The Technical Support Agent will serve as a critical touchpoint for our clients addressing technical issues troubleshooting problems and ensuring a seamless user experience. · This role demands a tech-savvy customer-focused professional who can efficiently communicate across mult ...
hace 1 mes
We are looking for Spanish-speaking Customer Support Agents who want to combine an international work experience with the opportunity to live and work in Greece. · ...
hace 1 semana
We are looking for talented profiles for our Mobility Solutions Services. · Ready to learn, grow and inspire others? · In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development. · ...
hace 1 mes
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. We know that good ideas can arise anywhere and, with our flexible working policy, you can work in a way that suits you. · ...
hace 3 semanas
We are looking for talented profiles for our Mobility Solutions Services. · Emergency Calls Response: Vehicles automatically transmit all data relating to accidents to the Bosch monitoring center. Your mission will be to immediately make contact with the vehicle occupants and coo ...
hace 1 mes
+ Job summary · We are looking for talented profiles for our Mobility Solutions Services. · In exchange we are ready to offer you all our best: top-class training programs, plenty of support for your professional and personal development, · + ResponsibilitiesEmergency Calls Respo ...
hace 1 mes
We are currently seeking enthusiastic and motivated Customer Support Agents to join our growing team and support our operations for the Turkish market. · ...
hace 4 semanas