Welcome Desk Agent W Barcelona

Solo para miembros registrados Barcelona, España

hace 3 semanas

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Job summary

Welcome Desk Agent to process guest check-ins by confirming reservations assigning room issuing and activating room key process all payment types answer record and process all guest calls messages requests questions or concerns coordinate with Housekeeping track readiness of rooms for check-in communicate parking procedures to guests/visitors dispatch bell staff or valet staff as needed supply guests with directions information regarding property local areas of interest run daily reports identify any special requests check reports for accuracy complete designated cashier closing reports in computer system cash guests personal checks traveler's checks count bank at beginning end shift balance drop receipts according to Accounting specifications.

Follow company safety security policies procedures report accidents injuries unsafe work conditions manager follow company policies ensure uniform personal appearance are clean professional maintain confidentiality proprietary information protect company assets welcome acknowledge guests according company standards anticipate address service needs assist individuals disabilities thank guests genuine appreciation speak others using clear professional language answer telephones appropriate etiquette develop maintain positive working relationships comply quality assurance expectations standards stand sit walk extended period time move lift carry push pull place objects weighing less than or equal to 10 pounds without assistance perform other reasonable job duties requested Supervisors

We are dedicated being equal opportunity employer welcoming all providing access opportunity we actively foster environment where unique backgrounds associates valued celebrated our greatest strength lies rich blend culture talent experiences associates We committed non-discrimination protected basis including disability veteran status basis protected applicable law W Hotels mission Ignite Curiosity Expand Worlds We place experience life open doors minds constantly inspired new faces new experiences tuned-up-for-anything spirit core made renowned reinventing norms luxury around globe Whatever/Whenever culture service philosophy brings passions life If you original innovative looking future possible welcome W Hotels joining W Hotels portfolio brands Marriott International Be where can do best work begin purpose belong amazing global team become best version you Show more Show less
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