Shared Services, Senior Associate - Granada, España - Alight

Alight

Empresa verificada

Granada, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Overall job purpose:

Stakeholder Management and Customer Service

Responsible for service delivery of VIP customer ledgers and internal stakeholders
Performance excellence: Maximize cash collections, active credit risk control, minimize aged debt and bad debt provisions, excellent customer service, minimize efficiency waste
Support on/off shore activities

Dispute Management

Dispute log and follow up on resolution with relevant owner. Ensure SLAs commitment.
Main point of contact for outstanding receivables

Commercial contractual knowledge

Strong commercial awareness in order to confidently report, negotiate and influence internal and external stakeholders
Escalation and communication with Finance team (Working Capital Team Manager/Sales Account Managers /Project Managers / Revenue Owners/ Billing Team)
Focus on Customer and Account Management community engagement to enhance the service reputation of Alight
Service driven, proactive approach to problem solving conference calls, Purchase Order renewal, predue collection activities and a collaborative escalation process

Stakeholder management

Promote clear, regular twoway communication between both parties.

Strategic Working Capital management

Assist to reduce payment delays and unbilled debt in line with target requirements
Proactive problem solving on Order to Cash tasks: early billing, recurring issues and Purchase Order renewals
Create and take ownership over awareness and alignment of Order to Cash benefits, dispute management support, Purchase Orders renewals and On Stop processes
Responsibility for ensuring all billing is qualified out immediately and any discrepancies are reported straight away
Order to Bill Assistance**: Support on local printing requirements and info chasing, complete sanity check of invoices, ensure dispatch of invoices to the customers and tracking, held Order to Bill / Order to Cash meetings to ensure info is shared and ownership remains clear.

Qualifications, work experience & personal skills

Essential

Strategic stakeholder management and influencing skills
Strong interpersonal skills able to proactively communicate at all levels
Strong problemsolving skills and ability to look beyond own field or area of experience.
Knowledge of Order to Cash Processes and Working Capital Strategies
High level of personal motivation and focus with an ability to multi task
Excellent attention to detail
Experience working in a Matrix multinational organisation (SSC environment)

Knowledge (Language, IT skills etc)

Essential

Excellent Reporting and Analytical skills
Experience of using general ledger
Knowledge of working with data warehouses and ERP systems
Fluent in English and another European language (an additional one would be a plus)

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.