Technical Support Team Lead - Barcelona, España - Pay Retailers

Pay Retailers

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.

The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments.

Our strategy has created a differentiated model in the payments landscape.

The Tech Support department is fueled by a passion for continuous improvement and problem solving.

As a Tech Support Team Leader you will be actively involved in the development of systems and processes to guide PayRetailers' Claims team towards greater productivity and efficiency.

Job Duties And Responsibilities:

Monitor and report on metrics of team performance, while striving to maintain departments SLAs and achieve monthly objectives.
Delegate tasks within the team by knowing team members' strengths and weaknesses. Help team members set priorities and reorganize their workloads.
Coach junior team members and identify any knowledge gaps within the team.
Update Operating Procedures and department's process repository, communicating to concerned parties as appropriate.
Manage shifts, vacation, and performance appraisals within the team.

Identify opportunities for process and efficiency improvement.
Define new KPIS based on new duties.
Update current ones based on new measure opportunities.
Perform one to ones with the team, considering the three offices (Spain

Argentina
Colombia).

Experience And Qualifications:

Proactive and detail oriented.

Detail-oriented and an inquisitive nature.
Knowledge of customer support systems and practices.
Excellent people & communication skills.
Advanced level of Spanish and English. Proficiency in Portuguese is nice to have

What We Offer:

Competitive salary
Opportunities to grow within a company in hypergrowth stage
Additional days of holidays
Private health insurance
Free catering in the office
At least one day of home office per week
Free language classes ‍
Individual development plans
Excellent work environment and good collaboration
Free coffee/tea, fruits and snacks from the company
Possibility to increase your net salary through our flexible retribution partner
Quaertly Team buildings