Customer Service Manager - Barcelona, España - Smeetz

Smeetz

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

About Smeetz
Smeetz is a unified commerce SaaS powered by AI sales optimization for visitor attractions.

We provide our customers with an all-in-one solution to manage, market, and price their products efficiently by leveraging data and approaching sales from a tech-savvy perspective.

Our customers range from attraction parks and museums to theatres.

Smeetz has headquarters in Switzerland and was founded 4 years ago.

Since then, we have expanded in France and the UK, and we are now growing in the US and German markets.

We are looking to build a service hub in Barcelona to cover our markets and centralise our customer success strategy.

Our Offer
We are looking for an energetic, motivated and
experienced Customer Service Manager to strengthen our front-line team. The position is open immediately.

Requirements:

What you will do

Work on operational support to deliver the
bestinclass customer experience

Report problems encountered by customers to the product/dev team and manage the delivery of the resolutions/improvements to the customer.
Manage Level 1 requests, create and followup Level 2 and Level 3 issues for the dev team and follow up on their resolution while updating clients.
Identify common customer challenges to suggest better solutions.
Create and update knowledge articles and videos to ease customers' journey into the product.

What you offer

You are a
techsavvy and have
previous experiences in customer service.
You have experience working with
Hubspot and Jira.
You are skilled at building relationships and understanding business requirements of customers.
You are
dynamic and proactive, with an exceptional sense of responsibility, excellent organizational skills and capable of working autonomously while ensuring successful teamwork.
You are highly stress resistant and have the ability to
handle pressure.
You are an optimist, resilient and perseverant teamplayer with proactive mindset.
You have a higher education degree.
Excellent command of
French and English, German and/or Italian would be a plus
Spanish work permit or Citizenship.

Benefits

You will have the opportunity to take part in a
fast growing scaleup, make a difference and manage your time and priorities.
We host team building activities, and we encourage personal development in an environment based on trust.
Through this position, you will have the
opportunity to grow in an international environment. We will offer you possibilities for professional development and growth within our teams.