Cluster Manager - Barcelona, España - Teleperformance Spain

Teleperformance Spain

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a new Cluster Manager for our team, to supervise and analyze the efficiency of business with a constant focus on improvement of existing processes.

You will be managing different markets and will be in charge of coordination of the daily activities of all the stakeholders.

Responsibilities

Performance Management: Analysis and presentation for the performance and forecast figures to all stakeholders.
Designing, implementing and coordinating the sales strategy
Designing, implementing and coordinating hiring and expansion strategies
Engaging and managing different stakeholders
Working with HOB to lead the Operational efficiency of the business by exploring ways to improve the processes
Monitoring the performance and development of the operational teams
Providing guidance to all team managers and ensure the achievement of targets and KPIs (121, coaching)

Requirements:

Minimum 12 months experience as Team Manager or similar role
Consistent QoQ winning attitude, strong people orientation and structured strategy
University degree or equivalent experience
Excellent level of English
Strong presentation, analytical and problem solving skills
Executing complex operations and solving problems persistently and at lightning speed
Strong written and verbal communication skills, proficient in business writing
Ability to work with multiple projects simultaneously in a complex environment
All previous management experience will be taken into consideration.

Benefits:

Full time position (39h per week, Monday to Friday)
This is a Hybrid working model in Barcelona.
Competitive Salary
Permanent contract
Relocation Package:
Flight ticket
Accommodation in a nice individual studio
Support with a private Health Insurance
3 weeks of intense introduction training on Google Ads and specific sales training.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
A permanent presence of coaches who will facilitate your personal and professional development
Employment with the world's largest provider of contact center services
Excellent work environment, great colleagues, social arrangements and personal development