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  • Agente Backoffice Customer Support - Alicante - Asseco South Eastern Europe

    Asseco South Eastern Europe
    Asseco South Eastern Europe Alicante

    hace 3 semanas

    Default job background
    Descripción

    Grupo Asseco SEE es el mayor operador en Europa del Sureste en términos de ingresos derivados de la venta de su software y servicios.

    Nosotros nos crearon como resultado de la integración de la experiencia, conocimientos y soluciones de las principales compañías de TI líderes que operan en la región.

    Desde el principio, nuestras subsidiarias se centraron en desarrollar sus propias soluciones en sus segmentos de mercado.

    Nuestra misión es construir una empresa de TI confiable y rentable a nivel mundial que proporcione a nuestros clientes un software y servicios de alta calidad.

    Oferta laboral

    Agente Backoffice Customer Support

    Ubicación: vda Doctor Jiménez Díaz, 19, Planta 1º - Box I (Edificio Corfú), 03005 Alicante

    Acerca de tu papel

    Somos Necomplus, únete al equipo

    Estamos ampliando nuestro departamento de Customer Support y para ello, buscamos a un/a AGENTE BACKOFFICE ¿Quieres formar parte de este entorno emocionante, de ritmo acelerado, donde tus posibilidades de hacer una carrera son infinitas?

    ¿Cuáles van a ser tus funciones?

    • Realizar la atención de llamadas y correo tanto de Customer Support como Impagos.
    • Recepción y emisión de llamadas
    • Resolución de incidencias
    • Tareas de backoffice y reporte.
    • Informar a la persona responsable ante la detección de incidencias.

    ¿Qué te ofrecemos?

    • Contrato indefinido
    • Jornada completa 40 h/s.
    • Modalidad de trabajo presencial
    • Horario: rotativo de lunes a viernes (+1 sábado al mes).
    • Un plan de carrera, desarrollo y crecimiento en una empresa de ámbito internacional, ambiente de trabajo joven e internacional, parking gratuito y beneficios por pertenecer al Club del Empleado NECOMYOU.

    Acerca de ti

    ¿Cuáles son los requisitos mínimos?

    Experiencia:

    • Mínimo un año de experiencia en contact centre.
    • Conocimientos de herramientas de Ticketing (trabajamos con Sales force).

    Habilidades:

    • Conocimientos demostrables de herramientas informáticas (correo electrónico /Office...)
    • Excelentes habilidades comunicativas avanzadas.
    • Agilidad mental
    • Resistencia al estrés
    • Resolutivo/a
    • Necesidad de dos idiomas: Inglés e Italiano (nível avanzado o C1).

    Formación:

    • Eso o superior

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