Junior Technical Support Engineer - Las Rozas de Madrid, España - Allot

Allot
Allot
Empresa verificada
Las Rozas de Madrid, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Who we are


Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.


At Allot, you'll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices


What we're looking for

What you'll do

  • Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior
  • Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with higher tier support teams and travel to customer sites according to need.
  • All while maintaining direct contact with key customers in the EMEA region offsite and onsite to assure customer satisfaction and success.
  • Serving mainly EMEA customers but with opportunities to serve and travel globally.

Requirements:


What you should have

  • Experienced in
    customer care working with
    CRM systems
:


  • Handson experience in
    networking LAN/WAN products:
Routers, Switches, Firewalls, NMS, etc.

  • Handson working knowledge of
    TCP/IP networks, and
    traffic analysis
:


  • Work experience with production IT environments.
  • Ability to document technical information and knowledge sharing with global teams.

Soft Skills

  • Motivated and selflearner through handson experience and on the job learning.
  • Able to work under pressure upholding strict SLA's.
  • Ability to learn and adapt quickly to technologies and technical environments.
  • Excellent human relations, service orientated and excellent team player.
  • Excellent
    English spoken and
    writing skills a must.
  • Additional languages an advantage.

Academic Education

  • Pre-Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.

Advantages
-
Linux knowledge - a big advantage.

  • Handson experience in routing protocols like BGP, PBR, etc. an advantage.
  • Knowledge of Shell/Perl scripting an advantage.
  • Knowledge of database SQL querying and database administration an advantage.
  • Proved experience of working directly with B2B customers advantage.

Region (Website):
Europe, Middle East & Africa
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