Process Improvement Analyst - Madrid, Community of Madrid
hace 3 semanas

Resumen del Puesto
Analizar mejorar y optimizar los procesos de la compañía poniendo al cliente en el centro y utilizando el dato como base para la toma de decisiones.
Responsabilidades
- Diseño de procesos AS IS y TO BE-en cada proyecto/proceso utilizando metodología Lean y Six Sigma.
- Capacidad para entender procesos complejos simplificarlos mapear customer journeys identificar oportunidades fricciones puntos contacto con clientes diseñar propuestas optimización apoyar definición estrategia mejora continua colaborar equipos organización implementación KPIs críticos proceso establecer métricas mejorarlos realizar análisis datos experiencia clientela Excel avanzado herramientas BI Power BI Tableau similar capacidad transformar datos insights accionables.
Descripción del trabajo
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