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    • Customer Service Agent - Barcelona - Ticketdoor

    Ticketdoor
    Ticketdoor Barcelona

    hace 3 semanas

    Default job background
    Descripción

    La experiencia de viaje online se reinventa en Ticketdoor, donde podrás encontrar y reservar actividades únicas con facilidad. Desde visitas a museos hasta tours privados, ofrecemos una amplia variedad de experiencias que te permitirán explorar el mundo de manera única.

    Tu impacto

    Como parte del equipo de Customer Service Experience tendrás un papel clave en ofrecer una experiencia de cliente excepcional. Tu trabajo influirá directamente en cómo nuestros usuarios interactúan con la plataforma, asegurando que cada cliente se sienta acompañado, valorado y escuchado.

    Funciones

    Brindar atención de alta calidad a través de canales de comunicación, gestionar operaciones de back-office y seguir protocolos establecidos. También serás responsable de gestionar múltiples tareas y proyectos a la vez, manteniendo un flujo de trabajo organizado y proactivo.

    Tu perfil

    Necesitamos alguien que tenga experiencia previa trabajando en entornos startup y maneje varios proyectos de forma simultánea. También es importante que seas comunicativo, empático y enfocado en resolver problemas. Conoces herramientas como Zendesk, Slack y Notion, y puedes trabajar bien bajo presión.

    Qué ofrecemos

    Forma parte de un equipo joven y ambicioso, con oportunidades de crecimiento y aprendizaje. La jornada laboral incluye fin de semanas y festivos, con posibilidad de trabajar en home office excepto durante el tiempo previo de formación en Barcelona.

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Customer service agent