QA and Talent Lead - Barcelona, España - Porsche Digital España

Porsche Digital España

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We are building Porsches' Customer Relations Hub (CRH) in Barcelona together with you.

At the CRH we want to create something new and innovative to inspire the customer experience of the Porsche brand.

You may think of it as a call center - but way better You are an essential part of Porsches customer success, so you might as well call yourself a Porsche Ambassador.

Do you "speak" Porsche? Because we are looking for passionate QA and Training Lead who seek to revolutionise Porsches' customer service.

Responsibilities:

Communicate and monitoring of quality goals to QA Specialists and evaluators
Keep track of quality results with main drivers
Responsible for developing, maintaining, and adhering to systems, processes, policies, and procedures for all quality assurance and training activities that promote compliance
Has primary supervisory responsibility for QA and Training teams
Assures alinement and actions between the points of improvement identified by the QAs in the analizes done with the training team
Works with Quality, Training, and Leadership teams to develop and implement training material, actions and procedures to enhance the overall skills of the team
Assures that the audit processes are in line with the current needs, and all QA Specialists and evaluators are calibrated
Assures that all training material and Trainers are updated and able to deliver the content
Coordinates all QA and Training reporting requirements
Champion Development and Quality across the organization with strong focus on Customer Satisfaction and First Time Resolution
Looks for innovative ways to Quality, Coaching & Training that incorporates innovative inperson, virtual and digital strategies

Qualifications:

Provides orientation and training on QA functions and standards
Develops training and quality materials
Assists the QA Specialist and Training team with database management
Acts as project manager for QA and Training related projects
Trains new QA and Training staff in program support responsibilities
Coordinates with all QA staff adequate task assignment and coverage based on operational need
Coordinates the training program and calendar according with the Training team capability and operational needs
Is proficient and enjoys delivering training

What we offer

Competitive salary
Working in a fast paced and highly changeable environment
Being part of the creation of the Customer Interaction Center of one of the world ́s leading luxury automotive brands
Working in an inclusive, diverse, and international team
Possibility to partially work from home after the initial training months