Latam Service - Madrid - Werfenlife Sa.

    Werfenlife Sa.
    Werfenlife Sa. Madrid

    hace 1 semana

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    Descripción

    This role is pivotal in enhancing our service support and strategic operations across the LATAM region within the IVD sector. Reporting to the Vice President of LATAM, this position will spearhead initiatives to integrate new technologies and digital solutions, aiming to drive business growth and streamline service functions.

    Key Responsibilities

    • Develop and implement service strategies that cater to the specific needs of the LATAM market, leveraging new and digital tools to enhance service delivery.
    • Collaborate with the VP of LATAM, regional managers, and commercial teams to ensure seamless integration of service strategies with broader business objectives.
    • Support local service teams by providing them with necessary tools and guidance to excel.
    • Analyze market trends and customer feedback to identify new service opportunities.
    • Utilize data to improve customer satisfaction and optimize operations.

    Requirements

    • Bachelor's degree in a relevant field (Engineering, Business Administration, or similar).
    • Advanced degree preferred.
    • Extensive experience and proven track record of success in service management within the medical device or IVD industry.
    • Fluency in English, Spanish, and Portuguese.

    Essential Skills

    • Digital technology and modern methods expertise.
    • Excellent leadership skills and ability to manage diverse teams.
    • Strong understanding of service operations, customer support processes, and commercial strategies within the medical device industry.
    • Analytical mindset with ability to analyze data, identify trends, and make data-driven decisions.

    Estimated Salary: $120,000 - $180,000 per annum



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