Export Customer Service - Barcelona, España - Walters People

Walters People

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

An excellent oportunity as Export Customer Service for the Global Market is available now in Barcelona for a multinational of the luxury sector

Mission:

In the position of Export Customer Service, you will be resposible of developing relationships with the Distributors and Subsidiaries in the order to cash (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and receivables.

It is very important to have Spanish and English very advanced level (minimum C1).

Functions:
Centralize the relation with the Customers in the order to cash process:

Review and provide information about the situation of their orders
Review and provide logistic or descriptive information of products
Review and provide information about delivery data
Inform the customer of the out of stock that affects the orders
Review and provide information about invoice data (solve possible invoice issues)
Review and provide information about the collection and/or liability situation
Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
Tasks within the Order & Delivery management process
Review and unblock the orders for delivery. Delivery issues/delay management
Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Followup and management regarding faults
Review and provide info requested by the Customer 'Transport' management
Group deliveries to be prepared and shipped together to the customer.
Transport followup with Delivery Monitoring
Review and provide info requested by the Customer Invoice management
Review and unblock the orders for invoicing and generate the billing document

Overdue or Bad debt:

Decision of the action to be taken together with Sales Team and Implementation of the agreed action
Claims management
Claim reception and analysis (Check with Commercial conditions, pricing )
Creation of Credit/Debit note in the system
Credit / Debit note billing and AR compensation
Take care and register customer complaints
Customer relationship Day to day communication
Responsiveness, provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas

Requirements:

Experience:

Minimum 2 years in a similar job Education:
Degree Languages
Spanish and English: very fluent (mínimum C1)

Other languages:
not a must, but will be a plus Competencies:

Good communications skills
Analytical skills
Ability to listen and active problem solving skills
Good interpersonal skills
Ability to handle pressure and workload
If possible, sales/commercial experience

Mission:

It is very important to have Spanish and English very advanced level (minimum C1).

Functions:

Centralize the relation with the Customers in the order to cash process:

Review and provide information about the situation of their orders
Review and provide logistic or descriptive information of products
Review and provide information about delivery data
Inform the customer of the out of stock that affects the orders
Review and provide information about invoice data (solve possible invoice issues)
Review and provide information about the collection and/or liability situation
Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up
Tasks within the Order & Delivery management process
Review and unblock the orders for delivery.

Delivery issues/delay management

Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Followup and management regarding faults
Review and provide info requested by the Customer

'Transport' management

Group deliveries to be prepared and shipped together to the customer.
Transport followup with Delivery Monitoring
Review and provide info requested by the Customer

Invoice management

Review and unblock the orders for invoicing and generate the billing document

.

Overdue or Bad debt:

Decision of the action to be taken together with Sales Team and Implementation of the agreed action
Claims management
Claim reception and analysis (Check with Commercial conditions, pricing )
Creation of Credit/Debit note in the system
Credit / Debit note billing and AR compensation
Take care and register customer complaints
Customer relationship

Day to day communication