Dutch-speaking Customer Lifecycle Manager to - Malaga, España - Multilingual Jobs Worldwide

Multilingual Jobs Worldwide

Empresa verificada

Malaga, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Dutch-speaking Customer Lifecycle Manager to Malaga, Spain

Job details:

Location
Málaga

Discipline

Customer Service
Reference

36734

Contact Name
Fee Loobuyck

Job description:

Are you enthusiastic about creating memorable experiences? Then come join us and work with energetic people who strive to enjoy every day.

We are looking for a
Customer Lifecycle Manager to join our client's exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

Fulltime contract, 39 hours/week: Monday
Friday from 09:00 to 18:00
Competitive salary and performance bonus
Great office location in Malaga
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad

Your responsibilities
As a
Customer Lifecycle Manager in our team, you will:

Secure new customer wins for Cloud
Maximize upsell and crosssell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners
Drives alignment and teamwork within a team, department, or across organizational boundaries
Engage with partners assigned to Opportunities to drive partner action to recommend the right solutions and close the deal. Provide support to partner as needed
Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution
Collaborate with local TCM on pipeline and partner introductions
Where TCM doesn't exist, curate and connect to customers an ecosystem of best of breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territory
Surface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners
Control main performance indicators and run rates of pipeline: handoff rate, close rate, velocity, customer and agreement retention, revenue recapture, consumption, etc
Establish a foundation for how technology and services can meet customer/partner needs. Uses a deep understanding of a customer/partner to effectively align the value proposition of the products, technology, and services to the customer's/partner's strategies and needs. Creates value through the sales cycle.

We'll be a great match if you:

Are native or proficient in Dutch + fluent in English
Have 36+ years of technologyrelated sales or business development experience
Experience working within a partner ecosystem and technical sales environment preferred
Broad knowledge of and ability to explain key enduser scenarios and technical architecture for productivity and communications solutions required
Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions preferred. Fundamentals certification required
Understand cloud deployment and adoption planning
Experience with cloudbased productivity, collaboration and communications solution designs, migrations, and management of technology
Bachelor's degree required
Major or minor in computer science, mathematics, or engineering
Proven track record of outstanding performance and achieving goals
Exceptional interpersonal as well as verbal and written communication skills
Share our values of commitment, unity, integrity, recognition, and WOW

Don't meet every single requirement?

Who is the employer?
Our Client is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, they one of the main multilingual centers of the Group. The company focus on creating memorable customer experiences and developing business solutions adapted to each company. They enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

_About Multilingual Jobs Worldwide_

Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching Europeanspeaking talent with the most exciting jobs all over the world._
Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries._