- Service visits onsite for installation, repairs and esp high-level troubleshooting of complex issues for electromechanical systems (laboratory instruments); Diagnose causes of malfunction and actively resolve customers' service issues
- Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
- Carry out procedures necessary to validate systems to certifiable standards
- Provide technical input to the sales team in non-routine sales cases
- Documentation of service cases including dispatching of service visits in CRM platform
- Provision of Engineer trainings to international audiences 2-3x/year
- The position reports to the Region Service Manager, who will agree expectations, offer guidance as necessary and provide framework support
- The position is home office based, preferably close Madrid (ES). Good travel connections for international travel will be important
Service Specialist Applied Markets - Rivas-Vaciamadrid, España - Bruker
Descripción
Visión General
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world's leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents.
The function of the Field Service Specialist Applied Markets is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and customer support in respect of the company's products with a focus on GC/LC/Darts-TQ instruments instruments
If you are interested in working with us, please send your CV in English.
Responsabilidades
Working as a member of the Service Team involved in the installation, maintenance, service and solution support of our range of instrumentation, duties will include:
Calificaciones
A continuously learning mindset with problem solving focus; a motivated and positive personality; a proven expertise in engineering and high-tech laboratory equipment; a trustworthy, organized and responsible personality; an adaptable and flexible attitude towards business challenges – if these requirements fit you, you'll need to