Concierge - Port de Pollença, España - Four Seasons Mallorca Formentor
Descripción
About Four Seasons Resort Mallorca at Formentor:
The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate.
Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in mid-2024.
The resort will have a total of 109 rooms and suites, culinary experiences, including a signature restaurant, a beachfront restaurant and café, and a poolside bar and grill, events space, spa and fitness facilities, direct access to the beach, adult pool access to the beach, adult pool and vitality pool, Kids for All Seasons, and a wine tasting experience in the vineyards.
The Concierge Agent is a central part of the Front Of the House Team whose main objective is to ensure our guests are provided with upscale service experiences throughout their stay.
Ensure guest are properly greeted upon their arrival
Promote all hotel amenities, conveniences and programs offered
Ensure that concierge desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
Follow up with guest pre-arrival, within a time of response.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Maintains permanent communication with guest through our messenger app, with immediate response, and a proper closure of interaction.
Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Interaction with guest will be in person and by phone, following our Brand standards.Great knowledge to activities that available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas.