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Supervisor Training Administration French Native - Barcelona - VPS Learning
Descripción
Training Administration Supervisor – Team Leader (M/F)Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
Location:
Barcelona (Spain)
Vertex Professional Services (VPS) is one of the world's largest training and development solutions providers.
In 146 countries and 34 languages, VPS has helped global organizations transform the way they provide learning across their enterprise.
With a global footprint and scale, it enables VPS to design, develop and deliver performance-driven training solutions that align with an organization's unique business challenges, objectives and culture to improve business performance.
Our EMEA headquarter is located in Rüsselsheim, Germany.We are looking for a Training Administration Supervisor with native level of French and advanced level of English in our office in Barcelona (Spain).
The Supervisor ensures smooth daily operations by distributing the tickets workload and prioritizing tasks related to it. They cascade important information to stakeholders, monitor incident management, and track quality through defined metrics. They also support management by contributing to documentation creation in line with QUALIOPI certification guidelineResponsibilities:
Supervisor is responsible to manage his/her team, train them and distribute the work to ensure agents deliver:
Training consultancy according to the procedure and processes agreed with the customer
Provide customer services by handling requests through JIRA (Ticketing System)
Be the first point of contact to escalate queries from internal and external customer
Respect agreed KPIs for the project delivery
Sessions Management in line with QUALIOPI certification guidelines.
Manage assets storage platform:
Updates to the network FAQ and internal processes storage
Knowledge of files made available by clients (on TEAMS)
Management of the Service Center files (on TEAMS):
Structure the folder tree
Clean up obsolete content
Assist with asset optimization (formats, compression, updating versions)
Ensure platform availability and performance
Train teams on how to use the platform
Ensure structured follow-up of operational needs with central support, via ticket management and processing in Drive IT.
Participate in weekly meetings with LMS Leader to ensure smooth follow-up of any actions or improvement
Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and to meet the changing needs of the organisation.
Core Competencies:
Minimum Qualifications
Education / Certifications:
One-year related experience may be substituted for one year of education, if degree required.
Education / Qualifications:
Degree in Training Administration/Management or equivalent. In the absence of formal qualifications, relevant experience and/or demonstrable skills will be considered. xohynlm
Specific Experience
1–3 years of experience in training-related company.
Requirements:
Experience in Learning Management Systems - LMS
Strong alignment with corporate values (efficiency, results-oriented approach, adaptability)
Excellent communication skills
Customer Focus
Solid organizational skills:
time management, prioritization and organization
Quality Orientation
Problem‐solving mindset and autonomy
Native French, fluent English
Perfect command of current applications, including MS365 (Outlook, Teams, Excel, PowerPoint)
What we offer:
International, experienced and dynamic teams
Flexibility and work-life balance (hybrid work)
Multicultural environment
Salary range 30K - 32K. Full salary package
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