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    • Customer Service Representative - Santander - Accs - Ares Customer Care Solutions Gmbh

    Accs - Ares Customer Care Solutions Gmbh
    Accs - Ares Customer Care Solutions Gmbh Santander

    hace 2 meses

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    Descripción

    About the Role

    We are seeking a skilled Customer Experience Advisor to join our team in Magherafelt branch. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

    Your Key Responsibilities

    - Act as the first point of contact for customers in branch or over the phone, providing a warm and welcoming service.
    - Assist with day-to-day transactions, queries, and servicing, ensuring accurate and efficient completion of tasks.
    - Build relationships with customers, understanding their needs and finding solutions to their queries.
    - Develop your knowledge of services and products to help our customers, ensuring you are up-to-date with the latest offerings.

    What We Offer

    - A competitive salary of £22,400, plus a £500 annual cash allowance to spend on our great range of benefits.
    - Opportunities for career development and growth, as part of a close-knit team.
    - A supportive and inclusive work environment, where you can thrive and make a real difference.

    Requirements

    - Proven ability to deliver outstanding customer service, either from a face-to-face or telephony background.
    - Effective communication skills, with the ability to truly understand customer needs and provide solutions.
    - A flexible and can-do approach to work, with a willingness to adapt to changing business needs and priorities.

    Inclusion at Santander

    At Santander, we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain, and develop the most talented and committed people through living our values of Simple, Personal, and Fair.

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Customer service representative