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  • Customer Success Coordinator - Barcelona - Ecovadis

    Ecovadis
    Ecovadis Barcelona

    hace 2 semanas

    Ecovadis background
    Descripción

    Job Title: Customer Success Coordinator - Italian Speaker

    About Us

    We guide companies toward a sustainable world at EcoVadis, the leading provider of business sustainability ratings.

    Our solutions are backed by an international team of experts and powerful technology.

    We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.

    Why Work with Us?

    • Be part of the global sustainability change in business.
    • Grow your career.
    • Work with extraordinary people.
    • Feel valued for your contribution.

    Job Description

    We seek a driven Customer Success Coordinator, passionate about sustainability, to join our team in Barcelona and manage the success of our customers.

    Your primary responsibility is to facilitate customer program implementation and accompany them in adjusting their processes to achieve sustainable business outcomes.

    • Empower customers on their program implementation.
    • Assist with creating effective communication for internal stakeholders (buyers) and suppliers.
    • Help identify actions towards target achievement.
    • Deliver training sessions for relevant customer stakeholders (buyers).
    • Answer clients' operational questions via email or call.
    • Assist with embedding the program into existing processes.
    • Enable customers to monitor performance and progress through relevant program KPIs.
    • Help reach pre-defined strategic goals through operational excellence.
    • Increase adoption of subscribed solution(s) amongst clients' stakeholder community.
    • Manage enablement of stakeholders regarding program, strategic goals, and operational implementation.
    • Represent customer voice within EcoVadis to adapt tools & processes to customer needs.
    • Create models to answer current business questions; validate and understand conclusions.

    Qualifications

    • 2+ years of successful customer support experience with large accounts in a fast-paced environment.
    • Formal education in a related field (Supply chain, sustainability, business).
    • Excellent communication skills (written and verbal).
    • Excellent spoken and written English and Italian is a must.
    • Other languages are an asset.
    • Excellent Excel and data analytical skills.
    • High level of organizational skills and able to operate autonomously.
    • Ability to prioritize tasks, manage time, and stay focused on main achievement goals.
    • Ability to summarize data into insights in multiple formats.
    • Computer literate (MS office, Google Suite, SalesForce, Project management tools...).
    • Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory.

    About the Role

    • Location: Barcelona.
    • Hybrid work organization (from the office 4 days per month).
    • Flexible working hours.
    • Support with all necessary office and IT equipment.
    • Remote work from abroad policy.
    • Meals and Transportation Vouchers (Cobee card).
    • Health, Wellness, and Dental Benefits.
    • Life & Accident Insurance.
    • Unlimited and confidential sessions with psychologists and online wellbeing programs.
    • Employee referral bonus policy.
    • Paid employee volunteer day.
    • Paid moving day (1/year).
    • Access to online learning library.
    • Virtual and in-person team building events.
    • Co-working space with various services.

Trabajos
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Barcelona