Operations & Maintenance Director - Sevilla, Andalucía, Spain - Kyoto Group

Descripción

Revolutionising Industrial Process Heat

Kyoto Group empowers industries with renewable thermal energy, reducing CO2 emissions and driving the next industrial revolution.

About the Role

The Operation & Maintenance Director ensures reliability, performance, and customer satisfaction of Heatcube installations worldwide. This leader develops and executes comprehensive O&M strategies, oversees global operational activities, and manages service agreements to guarantee optimal performance.

Responsibilities

• O&M Strategy Development: Develop a comprehensive Operations & Maintenance (O&M) strategy that aligns with Kyoto's business objectives and ensures long-term reliability and efficiency of Heatcube installations.
• Commercial Strategy: Formulate a commercial strategy focused on service offerings, performance agreements, and after-sales services, driving customer satisfaction and contributing to revenue growth.
• Service Force Establishment: Build and lead a global service force capable of maintaining all Heatcube installations, ensuring full compliance with performance and service agreements to meet customer expectations.
• Maintenance Oversight: Ensure timely and effective maintenance for all Heatcube units covered under service agreements, minimising downtime and optimising system performance through proactive and reactive maintenance approaches.
• Operational Performance Management: Oversee the operational performance of all Heatcube installations under active performance agreements, ensuring they consistently meet or exceed established benchmarks.
• Root Cause Analysis: Lead root cause analysis investigations to identify underlying causes of breakdowns or operational issues with Heatcube installations. Develop and implement corrective and preventive measures to improve system reliability.
• Customer Training: Deliver comprehensive training to customers before and after the Transfer of Custody, enhancing their ability to operate, maintain, and monitor Heatcube units effectively.
• Customer Relationship Management: Foster strong relationships with customers to ensure their satisfaction, loyalty, and long-term partnership with Kyoto through consistent communication and a focus on customer-centric solutions.

Required Skills & Experiences

• Strategic Vision: Ability to develop and implement O&M and commercial after-sales strategies aligning with Kyoto's broader organisational goals, driving performance and customer satisfaction.
• Technical Expertise: Solid technical foundation in industrial engineering or a related field enables an in-depth understanding of complex system components and their operational demands.
• Leadership: Proven experience in building and managing high-performing teams, focusing on delivering exceptional global service and maintenance support.
• Problem-Solving: Expertise in root cause analysis with the ability to design and execute corrective and preventive action plans to resolve issues and improve system reliability.
• Customer Focus: Commitment to delivering reliable service and after-sales support that ensures a high level of customer satisfaction and builds long-term relationships.
• Commercial Acumen: Business-driven approach with the capability to identify and capitalise on revenue opportunities within after-sales services and performance agreements.
• Communication: Strong communication skills, facilitating collaboration with cross-functional teams, effective customer interactions, and the negotiation of commercial agreements.
• Global Perspective: Global mindset with the ability to manage diverse O&M and after-sales service requirements across multiple regions and cultures.

Job Requirements

We offer a competitive salary of $120,000 per year, plus additional benefits including health insurance, retirement savings plan, and paid time off.

How to Apply

Please submit your CV and a cover letter to Kyoto Group Careers Page.