Smb Account Manager - Barcelona, España - AirDNA

AirDNA

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

AirDNA turns short-term rental data into strategic, actionable analytics.

As the world's leading provider of short-term vacation rental data and analytics, we track the daily performance of over 10 million listings in 120,000 markets globally on Airbnb, Vrbo, and more.

Our machine learning algorithms have revolutionized the industry by deciphering true revenue potential and market demand based on booked, and not blocked, reservations. Airbnb hosts, vacation rental managers, hoteliers and real estate investors all rely on AirDNA's vacation rental insights to optimize their listings, find lucrative properties, and outperform the competition.
AirDNA empowers our customers with the data to set them apart, and the insights to keep them ahead.
We pride ourselves on the performancedriven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We're big enough to give our teams support but small enough that every person makes a difference. There are still plenty of challenges to champion.

The Role

AirDNA is looking for an SMB Account Manager to help us maintain and grow our existing client relationships in the travel industry. You will hold commercial responsibility for all accounts within your portfolio, you will lead all conversations relating to renewals and be responsible for finding and managing upsell opportunities. The AirDNA SMB Account Manager needs to be driven and a great crossfunctional collaborator who can also work independently. Your responsibility is the reduction of both customer and dollar churn.

Here's what you'll get to do:

Be the internal advocate of our clients
Manage AirDNA's existing B2C & B2B clients by building and nurturing relationships
Excellent time management and organisation skills
Manage invoicing (preparation and delivery)
Triage customer questions and manage the responses with feedback from internal Product, Engineering and Analytics Teams
Be responsible for identifying, managing, and closing upsell opportunities
Develop and maintain expertlevel knowledge of AirDNA's product offerings
Responsible for the entire life cycle of the client after they have been closed (onboarding, adoption, expansion, and renewal)
Create automations for communicating with customers to increase engagement for low usage/engagement clients

Here's what you'll need to be successful:

Native or near-native English ability (French or Spanish a plus)
Account management experience in B2B or SaaS environment
Proven track record or revenue growth and client satisfaction / retention
Ability to manage multiple projects simultaneously
Ability to confidently lead commercial discussions and build rapport for strong relationships with clients
Accept tasks and problems/situations that differ in nature of complexity, requiring creativity to search for optimal solutions
Expertise with Google Apps, MS-Office, Slack.

Here's what you can expect from us:

Base Salary 30,000 euros
Targeted OTE up to 40,000 euros
62 days per year to work from anywhere
36 holidays per year
Eligible for Company's annual discretionary bonus program
Health insurance with Sanitas (Vision + Dental included)
Continuing education stipend
Cobee card available for public transport, daycare, restaurants and health insurance
Individual growth plan to progress in the role
A fun and sunny office with big terraces
Talented international team and a vibrant work environment
Bottomup management: we listen to your ideas and implement them
Team building events
Dog friendly office

Hiring Process:

First stage: Interview with the People Team at AirDNA (Online20min)
Second stage: Meet a Peer, chat with one of the AM's (Online30min)
Third stage: Onsite role play and meeting with the Hiring Manager (1hour)

Ideal start date:
April**The AirDNA Team
We're a tight-knit group who care about empowering the next generation of shared economy entrepreneurs. Life is never boring here. We're risk takers. We care about each other and lend helping hands all day, every day.

At AirDNA, we believe that a diverse team is a key part of building a great company. If you want to work with us, we want to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.