Team Manager - Barcelona, España - Recruit4Work S.L.

Recruit4Work S.L.

Empresa verificada

Barcelona, España

hace 6 días

Publicado por:

Isabel García

beBee Recruiter

Team Leader for a company who provide customer contact for companies from Benelux.

Tasks

Work experience in a managerial position with preference in the contact center industry
Demonstrable experience with KPIs and Stakeholder management, talent scouting, and selection, coaching
Communication and interpersonal skills, diplomatic and tactful.
Know how to plan and organize your tasks smoothly.
Keep an eye on your goals and think in terms of solutions.
Work proactively and independently, you have a handson mentality and are decisive in everything you do, you think customer, build your community, encourage motivation and culture.
Coordinate and regist the activities of a team
Develop and checking that customer service quality procedures are applied
Develop service performance indicators
Analysing the results
Elaborate or contribute to customer strategy
Define the annual action plans and objectives of the service

Requirements:

Excellent level of Dutch
English and French it's a plus (C1 level)
Excellent communication skills
Leadership skills
Project management skills with knowledge of presentation
Problemsolving and analytics skills
Team and time management.
Detailoriented with advanced project management.
Communicating, analysing and collaborating
Independence and flexibility
Achieving the commercial and operational objectives for the clients.
Improve de quantitative and qualitative operational performance
Hiring and followup your team and customer service specialists
Provide the necessary guidance and coaching frequency, conducting assessment and absence interviews and improving performance
Discuss the current performance with the clients and make plans for the future
Motivate and coach the employee in a positive way to bring out the best in themselves
Monitor the customer agreements, processes reporting and sharing the results back with knowledge and provide training
Hold weekly team meetings with fellow team leaders and the call centre manager to discuss the findings, the team, the plans and concrete results