Mecánico/a de Coches para Atención Al Cliente con - Madrid, España - Grupo Iman

Grupo Iman

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Ingeniería y producción- MADRID, Madrid (España)- Otros Contratos- Completa- Publicado el 14/02/2023- En qué consiste el trabajo:

From IMAN Temporing, a company specialized in HR, we want to accompany you on your career path.

- #Weconnecttalentwithopportunities

From our office of Madrid, we are looking a Car Repair Agent level 1
Your responsibilities:
Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
Follow defined work instructions and escalation processes for all possible types of incidents.
Track all incidents in our internal incident management system.
Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
Input for FAQ and knowledge database.
Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Willingness to work in the office and/or remote according to business needs.

Your profile:

Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
Experience and knowhow: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.
Languages: Spanish oral and written communication skills level C1 (minimum) required

and English oral and written communication skills level B2 (minimum) required.

Direct permanent direct contract with Bosch Service Solutions (30 days of trial period)

Working Days: Monday

Friday
Working model: Hybrid, following the needs of the Service
Holidays: 32 paid days of Holidays per natural year (28
Se valorará:
A team player who is 100% service and solutions focused
Methodical troubleshooting skills required
Basic knowledge of IT systems would be an advantage
Professional experience in a customer facing position would be an advantage
Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

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