Delegate Manager - Madrid, España - American Express Global Business Travel

American Express Global Business Travel

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

The main focus of the role will be to manage the attendee management on Pharma Healthcare events and to support the Project Lead with day to day communications for a large range of events.

Delegate Manager (Pharma Healthcare) is responsible for:

Act as the first point of contact for client queries
Manage day to day project activities
Manage and prioritize responses of event mailbox on a daily basis
Collating data and building excel reporting templates
Produce, review, monitor and action event related documentation, ensuring that appropriate records are maintained correctly
Drafting and editing of delegate communications, including invitations and joining instructions
Ensuring the customer experience is a success, delivery of the event is seamless and exceeds the client's expectations
Demonstrate the ability to manage multiple projects, stakeholders and deadlines in a calm and composed manner
Be able to multitask and prioritize to manage all client and internal expectations in a fastpaced environment
Collaborate effectively with the other teams members dedicated to other specific tasks
Participate in postevent debriefs (both internal and client) employing a critical eye and ensuring continuous improvement and sharing best practice across all involved
Manage the post event administrative process, when required.
Ensure an excellent level of customer service and to anticipate client requirements
To be a good ambassador for AMEX GBT & client brand

Location

Spain - Madrid

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