Receptionist (Full-time) - Barcelona, España - Leevin

Descripción

Leevin Ireland has been an expert in providing student accommodation solutions since 2018 and today we are the largest accommodation company in Ireland.

From international students to tourists worldwide, we welcome thousands of guests from different countries with different purposes, whether in Dublin or Cork.

We aim to offer our customers a comfortable, convenient, high-quality accommodation experience. With a wide range of accommodation options, we work to meet each customer's individual needs and preferences.

The receptionist, in addition to other responsibilities such as receptionist, customer service, check-in, check-out (early) and control of entry and exit from the hostel, develops administrative work, such as organizing check-ins for the following days, conference customer data and need to be prepared to deal with situations where you won't have the immediate support of your supervisor or manager.

Key Tasks and Responsibilities (in this role you will)
Greet all guests and assist them with check-in and check-out

Maintain a positive attitude and friendly demeanour towards guests and staff

Respond to all guest questions and requests through all our communication channels

Answer our WhatsApp and phone calls

Manage guest bookings and reservations

Keep a tidy and orderly workspace

Assist with administrative and clerical tasks as needed

Register guests collecting necessary information (like contact details and exact dates of their stay)

Make reservations in person


Key Functional Competencies (You possess the following)
At least 1 year of experience working as a hotel receptionist or customer service role;
Solid written and verbal communication skills

Advanced English & Spanish

Ability to maintain a positive, friendly attitude even under high pressure

Excellent organizational and multitasking skills

Availability to work during the night (including weekends)

Ability to learn and manage systems


Individual Competencies (You are able to)
Be Resilient - Rebounding from setbacks and adversity when facing difficult situations.

Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.

Drive Results - Consistently achieving objectives, even under challenging circumstances, pushing self and others to accomplish goals

Have Courage - Stepping up to address complex issues, saying what needs to be said

**Experience / Education (You are/have)