- Primary responsibility is collections. Under general supervision, contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting. May answer inquiries and resolve problems.
- Requires general knowledge of the organization, products, and/or services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
- High school or bachelor's degree or equivalent.
- 18 months (about 1 and a half years) accounting, finance, credit risk management or collections work experience.
- Familiarity with the principles of collections and risk mitigation measures. You will have the ability to conduct decision-useful credit analysis with a custom write-up based on limited information as well as advanced knowledge of Microsoft Excel, basics of accounting systems and databases.
- In this position, you need to be assertive, have advanced problem-solving skills, emotional intelligence, multitasking skills and be driven to succeed.
- To fit into this high-achieving team, you need to be motivated and self-sufficient.
- Contract: 40 hours per week, Monday to Sunday
- Standard work week: Tuesday to Saturday, 10:30 AM to 7:30 PM
- Holiday season work week: Monday to Friday, 9:00 AM to 6:00 PM
- 25 days annual leave
- Comprehensive life & medical cover – including dependents.
- Contributory pension plan
- Preventative Care Assistance program
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JR0120233 Collector - Madrid, España - Western Union
Descripción
Do you want to use your problem-solving skills in a global, multi-cultural, ever developing, and successful business? Do you want to be a part of a highly motivated and principled credit & risk team that is passionate about reaching teamwork goals? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Collector.
Western Union powers your pursuit.
In your role you will support administration duties and local/regional projects and tasks providing consistent, informative and accurate information within the communications function, with a focus on the following:
Role Responsibilities
Role Requirements
.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Spain specific benefits include:
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office at least three days a week.
