Customer Response Inglés/español - Barcelona, España - HOLA CONSULTORES
Descripción
_Hola Consultores, S.L _somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.- Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía._
- We are excited to announce an opening for the position of _ (not Call Center Agent) in a Company Airline.
- Provide timely and proactive information and assistance in case of any disruption during the daily operation.
- Offer information regarding solutions and assistance to customers affected by external factors such as weather events, volcano eruptions, bird strikes, strikes, and other operational challenges.
- Proactively offer airports alternatives for potential overbooking situations and assist with bookings hotels, new plane tickets, meals, ground transport and other possible needs.
- Proactively make courtesy calls to those customers with particular needs and monitor sensitive cases.
- Maintain a high level of professionalism and empathy while addressing customer needs and concerns.
- Collaborate closely with other departments, including Operations, Customer Service, and Ground Services, to ensure a seamless customer experience and swift resolution of issues.
- Act as a liaison between customers and relevant internal teams to facilitate smooth communication and problemsolving.
- Utilize the company's customer relationship management (CRM) system to document interactions, update customer profiles, and track issue resolution.
- Perform Cost control of all the actions taken.
- Handling with some administrative tasks such as
- Booking issues proactive management
- Creating & sending passengers certificates or communications after an operational disruption or delay
- Supporting finance department with fraud and chargebacks
- Previous experience in a customer service role, preferably in the aviation industry.
- Excellent communication skills, both verbal and written, with a strong command of the English language. Additional language proficiency such Italian or French needed. Spanish is a plus.
- Ability to remain calm and composed in highpressure situations and effectively manage customer expectations.
- Quick learning ability with a strong focus on customer satisfaction.
- Strong problemsolving and decisionmaking abilities.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work in shifts, including nights, evenings, weekends, and holidays.
- A passion for delivering exceptional customer service and going above and beyond to meet customer needs.
- A passion for delivering exceptional customer service and going above and beyond to meet customer needs.
- El salario son _22.000€ brutos al año_, por 40 horas semanales, incluyendo la turnicidad, la nocturnidad y el trabajo en fines de semana/festivos en el salario._
Tipo de puesto:
Jornada completa
Sueldo:
22.000,00€ al año
Beneficios:
- Seguro médico privado
- Turno rotativo
- Inglés (Obligatorio)
- Español (Obligatorio)
Teletrabajo híbrido en 08003 Barcelona, Barcelona
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