Key Account Manager - Plaza Catalunya - 51Trips

Descripción

Join Our Team

La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.

We are a Travel-Tech startup based in the heart of Barcelona, passionate about revolutionizing the way travelers preserve their memories. Our goal is to automate the creation of travel albums and lead the global transformation of how people remember their journeys.

We are currently expanding in the United States and are looking for a Key Account Manager for the U.S. market to join our team.

We're looking for an ambitious, energetic, and internationally minded person who wants to grow within the account management department of a fast-growing global startup.

What will you do?

You will be a key driver of our U.S. growth strategy, acting as the primary point of contact for our American client portfolio. Your mission is to nurture and expand existing relationships while identifying new commercial opportunities within our database.

Client relationship & revenue growth:

• Proactively engage existing clients (travel agencies, tour operators, MICE agencies) via calls, emails, and virtual meetings to understand their annual business plans and volume forecasts.
• Identify upsell and cross-sell opportunities to increase revenue per account, as well as potentials from referrals.
• Build long-term, trusted partnerships with key decision-makers.
• Develop account growth plans tailored to each client's business model and seasonality.
• Negotiate commercial terms and renewals where applicable.

Account performance & client success:

• Ensure a smooth and high-quality client experience from onboarding to ongoing collaboration.
• Act as the main escalation point for client issues and resolve challenges efficiently.
• Anticipate client needs during peak seasons and align internal resources accordingly.
• Monitor client satisfaction, retention, and performance metrics.
• Gather feedback to continuously improve our product and processes.

Operational & cross-functional collaboration

• Create TripBooks during high seasons to help meet volume targets and maintain quality.
• Work closely with production and design teams to ensure delivery excellence.
• Maintain accurate and timely CRM records, including pipeline updates and revenue tracking.
• Support the onboarding of new U.S. clients and ensure seamless integration.

Strategic Contribution

• Actively contribute to 51Trips' U.S. market expansion strategy.
• Conduct light market research to stay informed about industry trends and competitor activity.
• Represent 51Trips at virtual or in-person industry events when relevant.
• Provide regular reporting and insights on market developments and account performance.

In short, you'll be the driving force behind sustainable client growth and service excellence in the U.S. market — playing a pivotal role in our international expansion

What we're looking for

Core requirements

• Native-level English (mandatory); Spanish is a strong plus.
• 2+ years of experience in sales, account management, or business development (B2B preferred).
• Proven ability to manage and grow existing accounts.
• Strong commercial mindset with a results-driven approach.
• Based physically in Barcelona to come into our central office 3-4 days a week.

Skills & competencies

• Excellent verbal and written communication skills.
• Ability to build trust with senior decision-makers.
• Highly organized, structured, and consistent in follow-ups.
• Strong problem-solving mindset and proactive attitude.
• Comfortable working with CRM systems and performance tracking tools.
• Ability to balance commercial growth with operational execution.
• International mindset and cultural awareness.

What will make you stand out

• Experience in the travel, tourism, or hospitality industry.
• Experience working with U.S.-based clients.
• Familiarity with high-volume account management.

What do we offer?

• Flexible work model: We work 1–2 days per week remotely and offer high flexibility. You can also work fully remote outside Spain for up to 2 months per year.
• Prime location: Our office is in central Barcelona, in a vibrant area, bright and spacious, with views of Tibidabo.
• A young, dynamic, international and travel-loving team.
• Team trips: Because we believe the best ideas come from traveling together.
• Real learning opportunity in international sales within a high-growth startup. xugodme

Interested?

We'd love to hear from you Send us your CV and tell us briefly why this role excites you and why you'd like to start your career in international sales with us