Site Support Engineer - Tolosa, España - Infinity Quest - UK

Descripción

The End User computing personnel will be responsible for managing day to day operations of IT Work Place Service at customer premises.

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
• Manage & provide technical support for Mobile devices/tablets etc.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Customize desktop hardware to meet user specifications and standards
• Is able to troubleshoot and manage standard Video conferencing equipment
• Asset & Inventory Management
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
• Safely package equipment for branches and arrange for the transport of the equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
• Develop trends by monitoring and analysing incoming calls, tickets, problems and support requests
• Manage, support & coordinate Print Services.

• Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OS
• Ensure desktop computers interconnect seamlessly with diverse systems including
• Coordinate Troubleshooting network connectivity in a LAN/WAN environment
• Requesting and coordinating vendor support
• When the restoration is beyond the scope of the Desktop Support Administrator the

• Thorough knowledge of Structured Cabling Systems
• Thorough knowledge of network switches
• Working knowledge of WAN MPLS and related WAN technologies
• Develop trends by monitoring and analysing incoming calls, problems and support

• Troubleshoot problems associated with network connectivity, and workstation hardware/software
• Use appropriate tools and methodologies to load, copy and customize operating system configurations for deployment
• Provides backup support and assistance to the Network Administrator as needed
• Responsible for tracking hardware and software inventory
• Provide Hands & feet and coordination support in the Data Center. This includes vendor support coordination as needed by the internal system administration team.
• Familiarize end users on basic software, hardware and peripheral device operation
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Administrator
• Works with vendor support contacts to resolve technical issues within the desktop environment
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
• Works with other IT team members for new builds and upgrades
• Dealing with queries by following departmental procedures for fault resolution
• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
• Maintains I.T. records and tracking for area of responsibility
• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

• Working technical knowledge of current protocols, operating systems and standards.
• Ability to operate tools, components and peripheral accessories.
• Desktop Support Technician Certification an advantage
• Software and Hardware Troubleshooting
• Windows 10, 7 & XP, Windows Server 2019/2012/2008 experience
• Routers, switches and firewall experience is good to have.
• Microsoft Office 2016, Office 2016 support
• Working knowledge of SMS,SCCM, AD, Exchange Online and remote control tools
• Professional image and grooming
• Selfconfidence and interpersonal skills
• Analytical and problem solving skills
• Good communication (both verbal and written) skills
• Planning and organizing skills
• Good administration management skills
• Strong listening skills
• Able to operate effectively in a team environment with both technical and nontechnical team members
• Able to operate with mínimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to main