Customer Success Engineer Emea - Barcelona, España - CyberArk

CyberArk

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Date:
Apr 1, 2023- Location: Spain, Barcelona- Job Category:

Department: Customer Success
About CyberArk:

As a Customer Success Engineer at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base, while also serving as a technical expert and advocate.

At its core, the Customer Success Engineer will use their communication skills and technical knowledge to drive adoption, identify growth opportunities and secure a successful renewal for our customers.

Responsibilities:

Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least one CyberArk product pillar.
Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
Provide a human element to our Success at Scale efforts by supporting targeted customer programs like followups to digital nurtures, sales and support howto requests, live success sessions, and engagement in our customer communities.
Guide customers to selfservice resources via our customer communities, knowledge base, blog series, and product documentation.

Job requirements:

BA or equivalent (Computing or related degree)
13 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is highly desired.
Prior experience with CyberArk Software solutions is an advantage
Knowledge of at least one of the following technologies is desirable
Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Experience with DevSecOps is essential
Experience with scripting, development, DevOps
Experience with cloud technologies such as AWS, Azure, GCP
Excellent in business, written and verbal, communication skills
Selfstarter with solid time management and organization skills
Strong interpersonal skills
Fluent in English, and French. Spanish is also an advantage

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