SAP Sd-cs Lead Consultant - Madrid, España - Wipro Limited
Descripción
Overview:
Wipro Ltd, with 75 years of expertise, delivers Global Information Technology, Consulting and Business Process Services, in Cognitive Computing, Hyper-automation, Robotics, Cloud, Analytics and Emerging Technologies for international leading organisation across the World in diverse domains such as Aerospace and Defense, Capital Markets, Banking, Retails, Utilities, Platform and Software Products, Healthcare, Insurance, Oil and Gaz and many others.
With over 200,000 dedicated employees serving clients across six continents, our values are:
be passionate about client's success, treat every person with respect, be global and responsible, unyielding integrity in everything we do.
We are actively looking for aSAP SD-CS Lead Consultant in Madrid, Spain.
Both Spanish and English speaking are mandatory for this position.
Qualifications:
SKILL SET
Minimum 6 to 8 years of working experience in SAP SD-CS modules
Sales & Distribution skills experience
Customer Service skills experience
Strong communication skills
English speaking
Spanish speaking
Roles & Responsibilities:
KEY RESPONSIBILITIES
Customer connect daily/weekly
Daily connect with team on the SD tickets status
Monitor SD-CS tickets in all landscapes for inflow and outflow
Analysis and review of the solution for the tickets
Guide the team for faster resolution in the complex tickets
Prepare/Support for Knowledge articles in the SD module
Train new joinees/juniors in the SD-CS module
Meeting KPIs & provide status to the Customer on the SD tickets
Interviewing and supporting for team building
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