Service Readiness Document Writer - Málaga, España - Banco Santander SA

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Service Readiness Document Writer (Boadilla/Cantabria/Málaga) - Santander Digital Services page is loaded

Service Readiness Document Writer (Boadilla/Cantabria/Málaga) - Santander Digital Services

Apply locations Boadilla del Monte time type Full time posted on Posted 22 Days Ago job requisition id Req Service Readiness Document Writer (Boadilla/Cantabria/Málaga) - Santander Digital ServicesCountry: Spain

SANTANDER DIGITAL SERVICES is looking for a Service Readiness Document Writer, based in our (Boadilla/Cantabria/Málaga) office.

WHY YOU SHOULD CONSIDER THIS OPPORTUNITY

At Santander ( ) we are key players in the transformation of the financial sector. Do you want to join us?

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.

UK Tower is the Santander UK Nearshoring strategy vehicle in Santander Digital Services located in Spain, to provide technology workforce and services directly to Santander UK that will work together and for UK Technology teams.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

WHAT YOU WILL BE DOING

As a Service Readiness Document Writer, you will Operate and mantain a specific production system/platform. Schedules and executes critical tasks, providing technical support in critical incidents. Organizes relevant training sessions for internal platform users.

We need someone like you to help us in different fronts:

• Create, build and maintain a Service Catalogue library for use by Operations, Change Management and Incident Management
• Maintain existing knowledge stores such as the Service Schedules.
• Maintain and improve knowledge management systems and process liaising with the Service Transition, Service Engagement, MIMS, Change Management, Operations, SPOC Helpdesk and CMDB teams.
• Develop, update, maintain, and produce content for knowledge bases, FAQs, and web tools .
• Assess data quality and create and apply data standards. Conduct statistical tests and create reports

EXPERIENCE

• At least 3 years of experience at the role.

EDUCATION

• University degree in technology, preferably in computer science.

SKILLS & KNOWLEDGE

• Experience of cross-functional working and the ability to demonstrate a collaborative approach with regards to building key relationships across the Technology teams and the wider organisation/group.
• Significant experience working in a Service role.
• Solid understanding of IT infrastructure and technologies used to deliver services
• Strong relationship and influencing skills; together with the ability to work closely with Technology teams
• Strong governance and process adherence; with the ability to deliver an excellent customer service experience.
• Must champion the use of CMDB, ITSM Toolsets and collaboration tools as appropriate
• Certified in ITILv3 or above.

OTHER INFORMATION

• Occasional trips to the UK
• English at least C1

If you want to know more about us, visit our website

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Our work touches 140 million lives every day. How? By always innovating, sharing our experiences, questioning how we do things and adapting to new challenges.

As we keep reinventing ourselves for the digital age, you'll find that with us, even your smallest action will have a massive impact.

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