Consular Officer - Eivissa, España - Foreign & Commonwealth Office

Foreign & Commonwealth Office

Empresa verificada

Eivissa, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Job Description (Roles and Responsibilities) 1

Who are we:

The British Embassy in Spain is part of a global network representing British political, economic and consular interests overseas and is now recruiting for a Consular Officer position in Ibiza.

This role is generally delivered during office hours of Monday - Friday (08:00 -16:00). However, you may be required to work out of hours in the event of an emergency or crisis situation.

The role entails:

Deliver first class consular assistance to vulnerable British nationals, with a high volume of often complex casework including hospitalisations, deaths, detentions and cases of rape or sexual assault.

Examples of the support required may include:

Visiting patients and providing emotional support to families in cases of serious hospitalisation and death.
Providing advice to detainees and visiting prisoners.
Accompanying victims of sexual assault to court, police or hospital.
Print and hand out ETDs (Emergency Travel Documents).
Liaise with local Spanish stakeholders, such as funeral directors, police, courts and social services, as well as town halls and charities providing support and assistance to British nationals.
Assist in the preparation/response to possible crisis situations involving large numbers of UK nationals, such as forest fires, flooding, large scale accidents etc.
Provide office support as required, including dealing with customer enquiries and organising events/meetings as needed.

Essential qualifications, skills and experience - Excellent communication and customer service skills, including a proven ability to support customers in traumatic or difficult circumstances

Excellent interpersonal skills, ability to work collaboratively and flexibly with colleagues in Spain, Wider Europe Network and the UK
Ability to liaise with and manage external stakeholder relationships
Attention to detail, strong analytical perspective and problem solving skills
Ability to work at pace and prioritise, managing an often heavy workload; excellent organisational skills
Professional Proficiency in both English and Spanish (a minimum of C1 level, according to CEFR*)
Good IT skills (use of Outlook, Microsoft Office suite: Word and Excel essential)
Key qualities are flexibility, empathy and resilience
Based in Ibiza

Desirable qualifications, skills and experience 1

Good to have:

University degree
Experience in a social work or welfare support setting
Knowledge of the tourist industry in the Balearic Islands
An understanding of the issues that British nationals in Spain may face, both tourists and residents
Valid driving licence with a clean record

Required behaviours 1

Changing and Improving, Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Communicating and Influencing, Working Together Application deadline 5 March 2024

Grade - Administrative Officer (AO)

Type of Position - Fixed Term, Full-time, Temporary

Working hours per week - 37.5

Duration of Post - 6 months

Region - Europe, Eastern Europe & Central Asia

Country/Territory - Spain

Location (City) - Ibiza

Type of Post - British Consulate

Number of vacancies - 1

Salary Currency - EUR

Salary - 33,043.38 annual (gross)

Start Date - 1 May 2024

Other benefits and conditions of employment 1

This is an AO grade, full-time, temporary contract. The working hours are 37.5 hours per week.

Temporary cover for up to 6 months.

Please note that it is your responsibility to ensure you meet the legal requirements to live and work in this country.

Learning and development opportunities:
All staff are provided with consular specific training.

Additional information:
No accommodation or relocation expenses are payable in connection with this position. You must have the right to work and reside in Spain.

Additional information 1

Please be advised that the British Embassy will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a job.

The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.

The Embassy also offers the following initiatives/conditions (please note these may change over time):

To access a wellbeing fund for leisure/wellbeing activities;
To enjoy many wellbeing initiatives e.g. extra day's leave on birthday, etc.
The opportunity to take paid leave to carry out volunteering activities (3 days per year);
The Embassy operates a Time Off In Lieu (TOIL) policy in the event of overtime.
Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed