Global Telephony Engineer - Barcelona, España - Axa Assistance Deutschland Gmbh

Descripción

It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company.

If you are a strategic thought leader, with a big picture approach and looking for your next career move, we'd love to hear from you We are looking to meet our new global Telephony Engineer to coordinate and manage various projects (within a program or independently) in 2023 across all business areas and countries in line with their strategic plan.

At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team and our customers.

You'll work 60% of your time from home and 40% based at your nearest global office locations of either Barcelona, Madrid, Redhill, United Kingdom, Paris or Shannon, Ireland.

Who are you? You know what teamwork is and like autonomy.

You are also a self-motivated and energetic person who works without any supervision or mentorship, but you do not mind asking if needed.

You are a natural leader who loves to empower team members, promote innovation and can work collaboratively with others and leverage their skills to the maximum.

You are highly analytical and strategic with the ability to think outside the box and deliver and interpret complex management information and statistics.

A global telephony engineer will provide telephony and consultancy to every area of AXA Partners.

She/he will work primarily with colleagues from the same team, as escalation point for the Global Telephony (L3) technicians and provide consultancy and technical guidance to different business units across Europe.

What does your day-to-day look like? Provide Tier 3 Contact Center (Europe) support analysing and solving complex technical issues with minimal supervision.

Design and assist implementing new transversal telephony solutions. Provide consultancy and technical support for any business driven project. Collaborate with team members of other regions sharing knowledge and information. Maintain 7*24 environment assuming strong SLA on main systems. Incidents resolution proactively and on demand. (Service Now) Proactive detection and regular maintenance. On Call support ( weekly revolving ), aprox. one per month. #LI-SP Su Perfil Your skills and experience Minimum of 5 years on similar positions.
Deep knowledge of Avaya Aura Communication Manager, CMS,SIP (SBC, SM), Avaya Experience Portal. ITIL processesUnderstanding of APIs, databases, and object oriented programming.

English advanced (oral and written is mandatory), French (desired), Spanish (desired) Excellent communication skills (oral, written and presentation), organizational and collaboration skills.

AXA Partners is committed to diversity and inclusion, on an equal basis.

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract).

Learn more about the Reforest Program here here. Acerca de AXA El Grupo AXA es líder mundial en seguros y gestión de activos.

Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos.

AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.


Cuál es nuestra misión:
Ayudar a las personas para que vivan una vida mejor


Cuáles son nuestros valores:
El cliente es lo primero, el valor, la integridad y One AXA.

Acerca de la Entidad AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.

El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.

AXA Partners actúa para el progreso humano combinando pasión con experiencia, protegiendo lo que importa, cuando importa.

Qué ofrecemos Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad.

Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional.

Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario
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