Customer Success Manager - Barcelona, España - Finlay James, Incorporated

Descripción

Role:

Customer Success Manager Location:
Barcelona or Madrid – commute to Paris once a month (expensed)

Salary:
€40,000 + Bonus

The Company:
Influencer Marketing SaaS companyNamed in Financial Times as one of the fastest growing companies in EuropeProfitable company showing yearly growth of 126%Big name clients including: Coca Cola, Netflix, Uber, DisneylandThe
Role:
Managing accounts across Spain and ItalyBuilding and managing long term relationships (C-level to operations)

Retaining and developing the customers portfolioPreventing ChurnDriving revenue by growing existing accounts, through upsell and cross-sellMonitoring your KPIs and your monthly targetsSending commercial proposalsReaching monthly targets of retention and sales growthBeing a team player and work closely with the Sales, Product and Marketing teamsYou Should Apply If:2+ years CSM experience within SaaS (preferably Marketing Technology)You speak fluent Spanish and English.

Italian would be a bonusFamiliar with CSM tools and processesExperience working with C-LevelsStrong skills in upselling and retentionWhat You Get:
€40,000 + BonusStock options + other benefits
Interview Process:1st stage video call with hiring manager2nd stage video call with wider CS team3rd stage case study 4th stage video call with CEO #J-18808-Ljbffr