Virtual Customer Service Representative - Molins de Rei, España - DKR

DKR
DKR
Empresa verificada
Molins de Rei, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Converting new customers/users into loyal customers, keeping engagement high, by being able to demonstrate tenacity and the will to get ahead of conflicts.

Ensure customer satisfaction and provide professional customer support
Identify when the issue should be re-assigned to another department
Collaborate with other agents or teams in case of more complex cases
Document each action taken in a CRM system in detail.


REQUIREMENTS:

Native or proficient French language with fluency in English (B2 or above)
Previous travel or reservation experience
Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users
Good disposition to work in a customer service environment
Good listening skills and ability to empathize with others
Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.

OFFER:
Excellent remuneration package based on experience, skills and performance
Dynamic and creative team with a positive and friendly atmosphere
Guidance and tools to reach your full potential


DepartmentCustomer Support
LocationsBarcelona
Remote statusHybrid Remote


Pay:
From 19,000.00€ per year


Ability to commute/relocate:

Molins de Rei, Barcelona:
Reliably commute or willing to relocate with an employer-provided relocation package (required)

Work Location:
Hybrid remote in 08750 Molins de Rei, Barcelona
Más ofertas de trabajo de DKR
Ver todas las ofertas de empleo de DKR