Front Office Agent - Barcelona, España - Sircle Collection

Sircle Collection

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We are looking for a qualified
receptionist to work at the
Hotel Sir Victor in Barcelona to welcome as the 'face' of our company and ensure visitors receive a heartwarming greeting; a person who has the patience, personality and perseverance necessary to progress in this position and can improve experience of hotel guests.

Main Responsibilities

Make the checkin and checkout for our guests.
Ensure timely and accurate customer service.
Handle complaints and specific customers' requests.
Coordinate luggage collection and storage.
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
Inform clients of our hotel services, including breakfast and dining options.
Promote all hotel amenities, conveniences and programs offered.
Communicate with Housekeepers, Maintenance and Restaurants Departments to provide an overall comfortable guest experience.

- +2 year

Work experience
Attentiveness and patience for customers
Organizational and multitasking skills, with the ability to perform well in a fastpaced environment
Team spirit
The ability to speak both English and Spanish
Flexibility to work in shifts

Attitudes and behaviors related to SIR: Passionate. Authentic. Connected. Creative

Benefits and fun

Discounts in company hotels and restaurants (Netherlands, Spain, Germany and Austria).
Discounts in local and international shops and services
Birthday day off
Christmas detail
In House Experience to get to know the services well
Regular team get togethers and Company Drinks

Conditions: