Gestor/a de Clientes - Esplugues de Llobregat, España - Nestle

Nestle
Nestle
Empresa verificada
Esplugues de Llobregat, España

hace 2 semanas

Isabel García

Publicado por:

Isabel García

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Descripción

Position Snapshot

  • Location: Esplugues de Llobregat, Barcelona, Spain
  • Company: Nestlé Spain S.A.
  • Type of Contract: Temporary 1 year
  • Type of work: Hybrid/Remote

The role
To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the flow.


What you'll do:


  • Demand Capture:
  • Complete and resolve all demand capture failures within defined service level agreement
  • Order Filter:
  • Contact customer or internal contact to resolve blocked orders within SLA
  • Align material information with customer to be able to capture orders
  • Order Fulfilment:
  • Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
  • Manage Stock Allocation issue that requires a customer contact
  • Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
  • Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
  • Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues
  • Billing:
  • Collaborates with billing in the resolution of billing issues that requires a contact with the customer
  • Check the prices and quantities to be invoiced in order to ensure the perfect invoice
  • Review rejected invoices or claims, analyze root causes to define actions and implement in order to avoid new issues and solve the issue
  • Returns and Refusals:
  • Be the pricipal contact for the customer for all returns and refusals
  • Capture and register Returns and Refusals requests through Customer Interaction
  • Analyse reasons for refusals and contact customers to propose mitigation actions for refusals
  • Assess Compliance of Returns Requests according to Market Return Policy Conditions and ensure all relevant documentation is in place for analysis of credit/debit value
  • Manage the execution of Refusals with Customers & Transport and receive and archive all relevant information of the case
  • Manage, monitor and coordinate of the destruction of goods when needed with Physical logicistics and 3rd party providers
  • Provide guidance and help with missing documentation when needed
- to Claims Management on the returns and refusals acceptance / non acceptance

  • Inform Sales about non accepted returns and request for their approval when needed
  • Market dependent

We offer you:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

  • Great benefits including competitive salary and a comprehensive social benefits package.
We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages:
health insurance, restaurant card, mobility plan, etc.

  • Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
  • Hybrid working environment with flexible working scheme. Our stateoftheart campus is dog friendly and equipped with a medical center, canteen and areas to cocreate network and chill
  • Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum qualifications:


  • Previous experience in at least two of the following areas will be highly considered:
  • Customer Service/ or Call Centre
  • Customer Facing Supply Chain
  • Demand & Supply Planning
  • Distribution/ Materials Handling
  • Sales
  • Previous experience in billing will be highly appreciated.

About Nestlé


We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.


Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day.

You own a piece of the action - make it count.


How we will proceed:

You send us your CV We contact relevant applicants Interviews Feedback Job Offer communication to the Finalist First working day
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